Effective date: 04th April 2019
Information Collection & Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Address, City, Postal code, Cookies and Usage Data.
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Examples of Cookies we use:
We use Session Cookies to operate our Service.
We use Preference Cookies to remember your preferences and various settings.
We use Security Cookies for security purposes.
Use of Data
Windows 2 U uses the collected data for various purposes: -To provide and maintain the Service -To notify you about changes to our Service -To allow you to participate in interactive features of our Service when you choose to do so -To provide customer care and support -To provide analysis or valuable information so that we can improve the Service -To monitor the usage of the Service -To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your County or country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure Of Data
Windows 2 U may disclose your Personal Data in the good faith belief that such action is necessary to:
-To comply with a legal obligation
-To protect and defend the rights or property of Windows 2 U
-To prevent or investigate possible wrongdoing in connection with the Service
-To protect the personal safety of users of the Service or the public
-To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links To Other Sites
Our Service does not address anyone under the age of 18 We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We Serve Customers Throughout the UK
Windows 2 U is a family-run company based in Telford, however we serve customers throughout the West Midlands, Shropshire, Staffordshire, Worcestershire, Herefordshire, Mid-Wales and Cheshire. We are 100% committed to delivering our goal of total customer satisfaction, product quality and service.
Home Improvement Experience
For 15 years, Windows 2 U has worked within all areas of the Home Improvement Industry, from Manufacturing products in the past to using quality third-party companies such as Certass and HIP (Home Improvement Protection). Ensuring knowledge, experience and a guarantee on product quality.
Fully Trained FENSA Registered Fitting Teams
We have trained fitting teams who work solely for Windows 2 U, and must adhere to our extremely high standards. We are also FENSA registered to ensure our installations meet and exceed regulatory standards. All our products come with an insurance backed 10-year guarantee to give complete peace of mind.
Only The Best, Helpful & Freindly Customer Service
We consider all contracts with our customers to be a personal agreement that warrants only the best customer service. If as a customer, you have any issues with any aspect large or small, one of our friendly team will always be ready and waiting to help in any way necessary. Any customer feedback is always welcome, we are always striving to improve even on the smallest of details.
Whether it’s one replacement window, a brand new conservatory or a whole house renovation project –
we can provide a wide range of high quality products to suit all styles and budgets.
Because we use such great providers, we can guarantee the quality AND the long term performance, that’s why we automatically provide every customer with a full 10 year guarantee.
Not only do you receive a Windows 2 U guarantee but you'll also have your products certified by Certass, the Certification company. This ensures your products are up-to-date with regulation standards.
Right from the initial home survey, through to your sign-off, you’ll be well informed and included through out the process, We understand that what we are building is for you and your family - which is why we strive for perfect installations.
More than anything, we want your experience in dealing with us to be stress free, pleasant and enjoyable and we know the best way to achieve that is to give you a brilliant result.